Role: Regional IT Technician

Location: Workshop17 - Cape Town
Salary Bracket: R16,000.00 CTC

Job brief

The Regional IT Support handles a wide range of tasks that relate to computer support, Wi-Fi and networking support, Audio and Visual support, Troubleshoot problems, and translating this to feasible solutions. This role requires travelling to sites across the region to perform adequate functions at each Workshop17 site.

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 9 unique locations in Johannesburg, Cape Town, Paarl and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 8 unique locations in Johannesburg, Cape Town, Paarl and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle r heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17.

Other Perks

  • Company on-boarding and support

  • Fantastic team dynamic

  • Access to latest, greatest tech

  • Network with some of the biggest and brightest brains in SA.

General scope of work:

Incident and Task Management

  • Logging incidents and tasks on the support system.

  • Managing and updating support tickets.

Governance and Security

  • Ensure all software installed on machines is compliant with the license agreements.

  • Audit Findings should be addressed and corrective measures are taken.

  • Understand and Apply established cyber security principles.

Reporting

  • Produce weekly and monthly incident reports for all IT tasks.

Asset management

  • All Assets should be kept up to date on the asset register, and should be checked on a bi-weekly basis and reported to the ICT Manager.

  • Assets to be noted and kept track of and reported regularly.

Environment management

  • Completing daily checklists

  • Ensuring storerooms are neat and tidy, and equipment and cables are stored correctly.

  • CCTV camera footage is positioned correctly, recording and stored correctly.

  • Location screens and tablets in working order.

  • AV equipment is well maintained.

  • Ensuring eventing venues and boardroom AV equipment is set up neatly and up to standard.

Initiatives

  • Propose new solutions to streamline the workload.

  • Improve the job function by simplifying the objectives.

Travel between sites and splitting time between locations

Software Maintenance

  • Keeping all antivirus software should be up to date and installed with the latest definitions.

  • Maintaining software.

User Accounts

  • Onboarding and offboarding staff

  • Return of assets

  • Setting up new devices and regular audits thereof.

Training new and existing staff

Ideal Qualifications/Experience

  • NQF4

    1-2 Years of experience as an IT Technician.

    Own reliable vehicle.

    Networking, Hardware and audiovisual experience are essential.

    Microsoft Windows Operating System, MAC OSX, Android, IOS, Intermediate understanding of networking, DHCP, IP. Ping, Traceroute, and network diagnostics.

    Understanding of troubleshooting principles.

Workshop17 invites all interested persons to submit their applications to Jade Wichman cv@workshop17.co.za.