IT Technician

Location: Workshop17 Kloof Street

Benefits: Medical Aid & Provident Fund

Job brief

To assist with providing first-class technical support to our multi-membered Kloof Street location in Cape Town. Your average day will never be average and can look anything like this: assisting members and team members with technical troubleshooting, Wi-Fi and network support, audio and visual time tuning, and infrastructure assistance. We can promise you two things: 1. You will never be bored 2. An opportunity for world-class enterprise experience.

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our unique locations in Johannesburg, Cape Town, Paarl, Durban and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17.

Required Skills & Characteristics

  • Company onboarding and support

  • Fantastic team dynamic

  • Access to the latest, greatest tech

  • Network with some of the biggest and brightest brains in SA.

Other Perks

  • Company on-boarding and support.

  • Fantastic team dynamic.

  • Access to the latest, greatest tech.

  • Network with some of the biggest and brightest brains in SA.

Incident and Task Management

  • Logging incidents and tasks on the support system.

  • Managing and updating support tickets.

General scope of work

Governance and Security

  • Ensure all software installed on machines is compliant with the license agreements.

  • Audit findings should be addressed and corrective measures taken.

  • Understand and apply established cyber security principles.

Reporting

  • Produce weekly and monthly incident reports for all IT tasks.

Software Maintenance

  • Keeping all antivirus software should be up to date and installed with the latest definitions.

  • Maintaining software.

  • User Accounts.

  • Onboarding and offboarding staff.

  • Return of assets.

  • Setting up new devices and regular audits thereof.

Ideal Qualifications/Experience

  • 1-2 Years of experience as an IT Technician.

  • Networking, Hardware and audiovisual experience are essential.

  • Microsoft Windows Operating System, MAC OSX, Android, IOS, Intermediate understanding of networking, DHCP, IP. Ping, Traceroute, and network diagnostics.

  • Understanding troubleshooting principles.

  • Experience in UniFi systems is essential.

Asset Management

  • All Assets should be kept up to date on the asset register and should be checked on a bi-weekly basis and reported to the ICT Manager.

  • Assets to be noted and kept track of and reported regularly.

Environment Management

  • Completing daily checklists.

  • Ensuring storerooms are neat and tidy, and equipment and cables are stored correctly.

  • CCTV camera footage is positioned correctly, recorded and stored correctly.

  • Location screens and tablets in working order.

  • AV equipment is well maintained.

  • Ensuring event venues and boardroom AV equipment is set up neatly and up to standard.

Initiatives

  • Propose new solutions to streamline the workload.

  • Improve the job function by simplifying the objectives.

  • Train and develop new and existing staff.

Workshop17 invites all interested persons to submit their applications to cv@workshop17.co.za.

Should you not be contacted within 2 weeks of applying, you have not been shortlisted.