Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 8 unique locations in Johannesburg, Cape Town, Paarl and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17 Watershed.

Other Perks

• Company on-boarding and support

• Fantastic team dynamic

• Access to latest, greatest tech

• Network with some of the biggest and brightest brains in SA.

General scope of work:

Community Management

• Check in with members regularly to understand where they are at, how their needs are evolving, and how we can support them to make their lives easier and for their businesses to thrive.

• Build positive and strong connections with and between members. Organise ways for members to connect, fitting to the community in the location. Think of member meetups and other networking initiatives

• Solve member issues and complaints. Keep members in the loop on the progress of this.

• Ensure members are familiar with W17 systems, options and offers, and help them make the best use of this: from onboarding new members to continuous education and support.

• Ensure our processes and systems are applied swiftly and correctly throughout the customer journey, from the first contact to after they leave W17. Keep member information on our platforms up to date.

• Onboarding members in a welcoming and correct way.

• Ensure correct off-boarding of members.

• Support and enable team members to give the community the best service. Share information with the team.

• Contribute to the continuous improvement of W17's community management by sharing and implementing information and ideas within and across locations and the company.

• Create monthly overviews and reports on the community: current and anticipated changes and member satisfaction.

Event Management

• Managing internal and external meeting and boardroom bookings

• Pre-event: Events booking process and schedule on the platform, and communication with clients.

• Assisting on-site with catering, staff, IT/AV, running orders, and setup/layout.

• Parking arrangements communicated with clients.

• Post Event - breakages, breakdown and setup for the next day.

• Connect with the client post-event for their feedback.

Facilities Management

• Ensure that the fit-out and layout of the space stay beautiful, attuned to members' needs and in good condition.

• Deal with maintenance and repairs of all elements in the location: building furniture, and equipment.

• Inspect facilities regularly and enforce strict compliance with Health and Safety standards.

Team Management

• Set clear expectations, give support to meet expectations, and give feedback to team members for their development.

• Confront, discipline and manage performance where necessary.

• Guide and support the development of each team member.

• Support the well-being of each team member.

• Stimulate and guide the team and create a positive team climate.

• Set clear directions and expectations, and provide support and feedback on a team level.

• Stimulate open and direct communication, sharing and feedback amongst team members.

• Organise and facilitate team meetings to coordinate, share and improve.

Business Development

• Inbound: Deal with new leads via email, phone calls, and walk-ins. Be the first point of contact for prospects and existing member renewals. Understand their needs and create compelling proposals using our systems.

• Create and accommodate cross-function (event and workspace) and cross-location referrals.

• Ensure CRM lead pipeline is followed up on, leads updated, converted to a prospect on my.W17, and converted to membership accordingly.

• Maintain oversight on the location's occupancy rate and pricing rates in relation to the location's targets. Ensure that start and end dates of memberships are correct and updated and anticipate developments and member movements.

• Brainstorm and implement sales opportunities within your region.

Supplier / Operator management

• Proactively identify/manage quality service providers and implement standard operating procedures.

• Build and maintain relationships with service providers through regular interactions and scheduled meetings.

• Ensure all service providers maintain a high level of service excellence through regular review and inspection of all work completed.

Service Excellence

• Gather satisfaction and feedback data from members and clients regularly.

• Provide services, assistance, and solutions that often exceed client expectations.

Financial Management

• Evaluate the site's financial performance against the budget and targets, and based on this, propose ways to increase revenue and save costs.

• Check and compile monthly invoices for memberships and any other related financial transactions. Adhere to all financial procedures.

• Debtor management in conjunction with Finance to ensure timely payments and avoid bad debt.

• Set yearly budgets together with the Finance and Operations Manager, and manage budgets/expenses, analyse and interpret financial information.

  Expense and cost control - ensure that all Approvalmax submissions are correct, raised and approved within a reasonable period.