Community and Event Coordinator

Location: Workshop 17 Ballito Junction

Salary Bracket: R15,000.00 CTC

Benefits: Medical Aid & Provident Fund

Job brief

As the ambassador of Workshop17 Ballito,  you’ll be the main point of contact for members and guests alike, and responsible for giving our clients that W17 community wow-experience factor. You’ll have the ability to wear many hats, and a friendly smile, while supporting the community team to plan, manage and deliver five-star service to our members. You’ll need to be a customer service superstar with a can-do-it-all-attitude, and top-notch work ethic to anticipate our members and guests needs before they do! Team player, tick that box - you’ll be working hand-in-hand with the Location Manager and team. Calm, and focused on the bigger picture brand, is what we’re after, and of course creating the ultimate perfect day for Workshop17 Ballito.

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our unique locations in Johannesburg, Cape Town, Paarl, Durban and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17 Ballito.

Required Skills & Characteristics

  • Energetic, friendly and ambitious professional.

  • Ability to deliver exceptional services despite heavy workloads. 

  • Proactive, passionate and reliable problem-solver who thrives on providing exceptional customer experiences.

  • Collaborator and team player.

  • Meticulous 

  • Integrity and professionalism.

Other Perks

  • Company on-boarding and support.

  • Fantastic team dynamic.

  • Access to the latest, greatest tech.

  • Network with some of the biggest and brightest brains in SA.

General scope of work

Community Management

  • Assist Location Manager with the following, yet not limited tasks:

    • Walkthroughs

    • Space checks

    • Reception duties

    • Parking requests

    • Credit card sheet

    • Use of the my.w17 community platform

  • Assist the team with managing stock

  • Managing member queries.

  • Member/community engagement.

Space & building facilities and maintenance

  • Regular maintenance walkthroughs.

  • Facilities Management which includes but is not limited to: 

    • Space cleanliness and setup

    • Managing cleaning duties

  • Regularly connecting with members for their feedback.

  • Logging maintenance on our support platform.

Events Management

  • Managing meeting and boardroom bookings, internally and externally.

  • Pre-event: Events booking process and schedule on the platform, and communication with clients.

  • Assisting on-site with catering, staff, IT/AV; running orders, setup/layout

  • Parking arrangements communicate with clients.

  • Post Event - breakages, breakdown and setup for the next day. 

  • Connecting with the client post event for their feedback, and capturing the feedback.

    Business development (sales) and member experience

  • Collect insightful event & member Intelligence and input into CRM/myW17 Platform daily.

  • Referrals cross-locations (meeting rooms and workspace).

  • Lead generation and placed on CRM.

  • Contribute and utilise relevant Zulip channels to share knowledge and build business intelligence and services per location.


    Client satisfaction

  • Ensure 5-star service to all clients/members at all times. Provide services, assistance, and solutions that often exceed clients’ expectations.

  • Timely and professional response to all requests, community and events.


    Team player/support

  • General support to the location team and assisting all departments when necessary.

Ideal Qualifications/Experience

  • NQF4

  • Excellent communication skills - verbal and written.

  • Experience in co-working or shared office sector, guest relations/hospitality and/or customer-facing operations.

  • Experience managing meetings and boardrooms.

  • IT/computer literacy.

  • Knowledge or experience using G-Suite.

Workshop17 invites all interested persons to submit their applications to cv@workshop17.co.za.

Should you not be contacted within 2 weeks of applying, you have not been shortlisted.