Junior Host/ess

Location: Workshop17 West Street

Benefits: Medical Aid & Provident Fund

Job brief

As a Host/ess of Workshop17 West Street, you’ll be the smile, heart and soul of our team’s business operations and the first point of contact for all our members. From your warm welcome to offering the ultimate coworking experience to all our Workshop17 members and guests - you’re always on your A-game and ready to take it up a notch or two. Attention to detail, oh yes. With proficient admin skills, you can easily update our system with leads, sales, and other needs. As the head of customer happiness, you’re service-driven-savvy, have problem-solving superpowers, and can multitask while never dropping the ball.

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our unique locations in Johannesburg, Cape Town, Paarl, Durban and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17.

Required Skills & Characteristics

  • Company onboarding and support

  • Fantastic team dynamic

  • Access to the latest, greatest tech

  • Network with some of the biggest and brightest brains in SA.

Other Perks

  • Company on-boarding and support.

  • Fantastic team dynamic.

  • Access to the latest, greatest tech.

  • Network with some of the biggest and brightest brains in SA.

Hosting

  • Managing the reception area and reception duties.

  • Ensuring all members and guests experience a warm and professional Workshop17 welcome.

  • First point of contact to all guests and members, and directing them.

General scope of work

Community Management

  • Assist the team with the following, yet not limited, tasks:

    • Walkthroughs

    • Space checks

    • Parking requests

    • Use of the my.w17 community platform

    • Onboarding and offboarding 

  • Managing and escalating member queries. 

  • Office customisation - e.g. welcome set up, vinyl prints, etc

  • Assist with member/community engagement.

Financial Administration

  • Updating the daily payments sheet

  • Assist with the raising of POs & invoices

Operations and Maintenance

  • Assist the team with location facilities management which includes but is not limited to: 

    • Space cleanliness and setup

    • Logging and ensuring maintenance is resolved

  • Stock management - Paper, consumables, stationery, cafe stock

Ideal Qualifications/Experience

  • Excellent communication skills - verbal and written.

  • 1 - 2 Years experience in co-working or shared office sector, hospitality and/or customer-facing operations.

  • Tech savvy, systems driven and experience using G-Suite.

  • An upbeat, energetic, positive, mature and professional attitude. Proactive, passionate and reliable problem-solver who thrives on providing exceptional customer experiences.

  • Ability to handle multiple requests, work effectively in a fast-paced environment, and be responsive to requests.

  • Deadline-driven and the ability to implement national initiatives through to completion.

  • Attention to detail, organised and thorough with a desire for continuous improvement.

  • Ability to engage and adapt well to team/group settings.

Events support

  • Support to the event/meeting room bookings:

    • Booking meeting rooms for members and external clients.

    • Assist with management of events on-site (Catering, staff, IT/AV, running orders, room layout)

  • Assisting at the Cafe when required

Client satisfaction

  • Ensure 5-star service to all clients/members at all times. Provide services, assistance, and solutions that often exceed clients’ expectations.

  • Timely and professional response to all requests.

Team player/support

  • General support to the location team and assisting all departments when necessary.

  • Assist the team with managing scheduled and ad-hoc tasks, and ensuring that they are completed on time. 

Workshop17 invites all interested persons to submit their applications to cv@workshop17.co.za.

Should you not be contacted within 2 weeks of applying, you have not been shortlisted.